Return Policy

If your finished piece has a defect or doesn't match the agreed-upon design — in a way that's our fault — we will make it right at no cost to you. This includes re-anodizing, re-finishing, or a full refund at our discretion depending on the nature of the issue. We take quality seriously and won't hide behind contract language if we've made an error.

We require a 20% deposit before work begins. This deposit covers materials, scheduling, and initial prep work. Deposits are non-refundable once work has begun. If you need to cancel before we start, contact us as soon as possible — we'll do our best to accommodate you.

Custom anodizing is irreversible — once we've anodized your frame or components, we can't un-anodize it. If you change your mind about the color or design after work has been completed to the agreed-upon specification, this is not covered by our guarantee. This is why our design consultation process is thorough — we want you to be fully confident before we begin.

If your frame is damaged during return shipping from our studio, we will work with you and FedEx to file an insurance claim. We insure all outbound shipments for the full quoted value of the work. If your frame is damaged in transit to us, we document it immediately and contact you before proceeding with any work.

Any shop product may be returned within 14 days of delivery, provided it is unused, uninstalled, and in its original packaging. This applies to the whole catalogue — signature colorways and standard colors alike. We'll issue your refund to the original payment method within 5 business days of receiving the return.

Every piece is finished to order — anodized, brushed or bead-blasted to your spec — and that work isn't reversible: we can't strip a finished piece back and re-run it for the next customer. Returns for change of mind are therefore refunded less a 15% fee, which covers the finishing work already done. Return shipping is also at your cost. The fee is disclosed on every product page before you order.

The 15% fee never applies to a piece that arrives damaged, defective, or not as described. Email us at studio@tio2designs.com within 48 hours of delivery with photos, and you'll get a full refund or a replacement — your choice — with return shipping on us.