Return Policy

If your finished piece has a defect or doesn't match the agreed-upon design — in a way that's our fault — we will make it right at no cost to you. This includes re-anodizing, re-finishing, or a full refund at our discretion depending on the nature of the issue. We take quality seriously and won't hide behind contract language if we've made an error.

We require a 50% deposit before work begins. This deposit covers materials, scheduling, and initial prep work. Deposits are non-refundable once work has begun. If you need to cancel before we start, contact us as soon as possible — we'll do our best to accommodate you.

Custom anodizing is irreversible — once we've anodized your frame or components, we can't un-anodize it. If you change your mind about the color or design after work has been completed to the agreed-upon specification, this is not covered by our guarantee. This is why our design consultation process is thorough — we want you to be fully confident before we begin.

If your frame is damaged during return shipping from our studio, we will work with you and FedEx to file an insurance claim. We insure all outbound shipments for the full quoted value of the work. If your frame is damaged in transit to us, we document it immediately and contact you before proceeding with any work.

In-stock shop products (bottle cages, in-stock cranksets, accessories) may be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging. We'll issue a full refund to your original payment method within 5 business days of receiving the return.

Products ordered in a custom color (not an in-stock color) are made to order and non-refundable unless they arrive damaged or defective. Please verify your color choice carefully before ordering.

If your product arrives damaged, email us at studio@tio2designs.com within 48 hours of delivery with photos. We'll send a replacement or issue a full refund — your choice.